SHIPPING:

For support or any questions drop us a note on our Contact page. Please read completely for important details on expected shipping and delivery times.

 

DELIVERY

We ship within the U.S. and Canada.

Shipment Processing Time: 

• Wreaths & Trees: Ship out within 1-2 business days from NJ via USPS or UPS.
• All Other Items: Ship out within 3-5 business days from multiple U.S. facilities and warehouse via USPS or UPS.
• Delivery times vary by destination. 

DELIVERY GUARANTEE

We ensure that our customers receive their orders, and if any order is confirmed lost, has sat in pre-shipment for more than 20 days, or mishandled by the carrier, we will ship you a replacement right away.

ORDER CANCELLATION POLICY 

• Some items are produced on demand in our production facilities. Orders can only be adjusted or canceled within 5 hours from the time an order is placed. Once orders are in production, they cannot be cancelled. For immediate cancellation within the timeframe contact our Customer Care Team to submit a cancellation request. Please note there may be a delay in our response due to the busy season, however we will try process your request as soon as possible and let you know if we were able to update your order accordingly.
• Angelwreaths is not responsible for fees incurred for a re-ship or reorders if the incorrect address has been provided. 

OTHER SHIPPING INFORMATION

• During holiday & peak periods you should expect delays due to production schedules. We make every effort to ship as quickly as possible but during holiday times it cannot be avoided. Always check our holiday shipping schedule when ordering gifts.
• We do not guarantee any delivery times.
• If orders are returned to us due to a wrong address being provided including but not limited to missing apartment #, wrong postal code, missing street #, etc customer will need to pay for a re-shipping charge to match the costs on the original order. Typically we will not re-ship until the item makes its way back to us and this process can take up to 30 days typically. There are times the package just goes missing when rejected for a wrong address and Angelwreaths is not responsible to replace these packages. Payment for re-ship will be required.
• Our production process is automated and if a wrong address is used on an order we will do all we can to update it once notified but cannot guarantee we will be able to make any changes. If an order is shipped to a wrong address due to customer error Angelwreaths is not responsible to replace for free or offer a refund.

DELAYS

We always do our best to get shipments delivered on time and quicker than expected, however, there are situations which are beyond our control. We are not responsible for delays due to any weather conditions, postal delays, incorrect or incomplete shipping addresses, natural disasters, or refusal to accept packages.